Refund policy

We want every order to arrive in excellent condition. Please review the guidelines below.

Returns and Exchanges

Each piece is made to order, so we don’t accept returns or exchanges for sizing issues or change of mind. If your item arrives damaged or there’s a printing issue, we’ll make it right.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 7 days of delivery and include clear photos of the issue. Send all photos and details to support@kingdomsix.com. After reviewing the issue, we will issue a replacement or refund.

Address Errors

If an order is returned due to an incorrect or incomplete address, additional shipping costs may apply for reshipment.

Lost Packages

If a package is lost in transit, reach out to support@kingdomsix.com. After confirming the issue with the carrier, we will assist with a replacement.

How to Start a Claim

Email support@kingdomsix.com with your order number, a brief description of the issue, and clear photos. Our team reviews all claims and responds within 24 hours.

Non‑Returnable Items

Gift cards and digital products cannot be returned or refunded.